Privacy Policy
Customer privacy is a high priority at the Paletta Group of properties as we have always maintained a policy of protecting our customers' personal information. Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the customer, or as required by law.What we consider personal information? It is any factual or subjective information, recorded or not, about an identifiable individual. Name, address, phone number, marital status, age, race, SIN, ID numbers, and credit card are some of the information that is considered personal.
Consent? We must inform the individual in a meaningful way of the purposes for the collection, use or disclosure of their personal information. We will need to get consent before or at the time of collection of the information and any time a new use is identified. We cannot make consent a condition for supplying a service or product, unless the information is requested for a legitimate purpose. Consent can be implied or expressed, written or verbal. We assure individuals that specific safeguards will protect their information. For example, we will ensure that personal information that has no relevance to the transaction is either removed or masked when providing copies of information to others, that we do not partake in any third party solicitation and we do enlist in the use of professional shredding services.
We will not use or disclose the personal information collected except with the informed consent of the individual. New uses or disclosures are only permitted when consent is again obtained from the individual. The purpose of collecting individual information is for the sole purpose of marketing, customer profiling, and customer health concerns.
We provide individuals with a consent form to read, understand and sign. Consent forms will be conserved for seven years in proper in-house storage facilities.
Gift Certificate Policy
Our gift cards represent a pre-payment of goods and services and must be presented at the time of redemption. Gift cards are not valid toward the purchase of another gift card. It is not redeemable for cash and not applicable to a credit card account. Any resale or transfer of our gift cards will render it void and subject to it cancellation. Our gift cards are not replaceable if lost, stolen or destroyed and are non-refundable. All prices are subject to change and management reserves all rights.
Pet Policy
Please be advised of our pet policy.
This property has been independently certified by Pets Can Stay as meeting or exceeding all criteria required for the Standard Certification designation. As a traveler, you are staying at an establishment which has distinguished itself as a member of a unique group of accommodation providers who cater to the travel experience of the pet-toting traveler
The Pets Can Stay Standard designation signifies that this establishment has met the following mandatory certification criteria:
Equal Service - The establishment accepts pets, and welcomes pet-toting travelers with the same level of service and hospitality as would be offered to guests without pets.
No Arbitrary Pet Fees - Any additional fees charged to guests traveling with pets, reflect the extra cleaning costs or maintenance expenses the lodging incurs for accepting pets, and do not represent a financial penalty to the pet owner for simply bringing an animal to the premises.
Acceptable Accommodation and Non-Smoking Options - Not withstanding federal, state/provincial and local health regulations and other related codes, guests and/or their pets are not designated to any substandard accommodation or facility in the establishment (e.g. requiring the pet to stay in a garage, storage room, outdoors, in the owner's vehicle, etc.). The establishment has smoking and non-smoking pet-designated units available (unless it is a fully non-smoking establishment). All pet-designated rooms are kept in good, clean condition and are devoid of unpleasant odors (e.g. heavy smoke).
Fair Kenneling Policies - The establishment does not enforce kenneling of pets at all times during the stay (i.e. even when in the guest room with their owners in attendance). Pets are allowed outside of their kennel once in room while in the presence of their owners.
Safe Environment - Pet-designated common areas and pet designated rooms within the establishment are free of objects or substances that present a danger to pets (e.g. easily accessible chocolate, nuts, cleaners, etc.).
Pet Policies Available Upon Request - The establishment can provide clearly written documentation, upon request, outlining all of its pet-related policies that are in effect (e.g. leash policy, pet in room policy, etc.).
Food/Water Bowls - The establishment can, upon request, provide a drinking/food receptacle (e.g. dish, bowl, bucket, etc) to pet guests.
Licensed Accommodation Provider - The establishment is licensed and accredited, in the region in which it operates, to provide travel accommodations.
Pets Can Stay is the North American certification body for pet friendly hotels, motels, b&bs, resorts, and extended stay lodging establishments. The nationally recognized Pets Can Stay Certification Logos assure travelers and their pets that they will be welcomed, accommodated and offered certain standard amenities while staying or traveling with a Pets Can Stay certified provider. For more information on the Pets Can Stay program, visit www.petscanstay.com.
Radisson Hecla Oasis Resort has been independently certified by Pets Can Stay as meeting or exceeding all criteria required for the Standard Certification designation.
Pets Can Stay is the North American certification body for pet friendly hotels, motels, b&bs, resorts and other extended stay establishments. The nationally recognized Pets Can Stay Certification Logos assure travelers and their pets that they will be welcomed, accommodated and offered certain standard amenities while staying or traveling with a Pets Can Stay certified provider.
As a traveler, you are staying at an establishment which has distinguished itself as a member of a unique group of accommodation providers who cater to the travel experience of the pet-toting traveler.
To learn more about this designation, visit the Standard Certification page.
